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SERVICE AREA

Managed Cloud Services

A planned service line for cloud architecture, migration, deployment and operational support in customer environments. Proposed work includes database administration, monitoring, recovery planning and cost review, with support coverage and operating responsibilities agreed separately.

Orderly network equipment and cabling.

The expanded managed cloud offering is in development. Availability, support hours, response commitments and service levels will be defined in a separate agreement.

WHEN THIS SERVICE FITS

Business needs & intended audience

Cloud resources, application dependencies and operational tasks need clear ownership, documented procedures and a defined support scope.

  • Organizations with a customer-owned cloud environment
  • IT teams seeking operational support
  • Application owners planning a cloud transition

SCOPE & DELIVERY

What the engagement covers

Service scope

  • Cloud environment and application dependency review
  • Cloud architecture design, migration planning and deployment coordination
  • Configuration, database administration and operational documentation
  • Monitoring and backup configuration with agreed verification procedures
  • Disaster recovery planning and validation against contractually agreed recovery objectives
  • Resource and spending review with recommendations for cost optimization
  • Change coordination, issue triage and provider escalation within the contracted scope

Expected deliverables

  • Architecture, migration plan and responsibility matrix
  • Configuration records and operating procedures
  • Agreed monitoring, backup, recovery and change-management plan
  • Resource and cost review with prioritized recommendations

DEPLOYMENT & ENGAGEMENT

Define the environment and operating model.

  • Customer-owned cloud subscriptions
  • Selected provider services with authorized administrative access
  • Hybrid operations with agreed boundaries for customer premises

SHARED RESPONSIBILITIES

Clear ownership before work begins.

Customer responsibilities

  • Own the cloud account and approve access and changes
  • Set business priorities, security policies and recovery requirements
  • Retain responsibility for application decisions and provider spending

Prime Science responsibilities

  • Perform the operational tasks covered by the agreement
  • Maintain agreed procedures and coordinate approved changes
  • Triage issues and escalate to the relevant provider within the agreed coverage

Cloud / infrastructure provider responsibilities

  • Operate the underlying cloud infrastructure and platform
  • Provide its contracted availability, support and security controls
  • Handle provider-side incidents and service billing

HOW WE WORK

A clear path from requirements to operation.

Each engagement starts with a defined scope. Delivery and operational responsibilities are agreed before implementation.

  1. Assess requirements

    Assess the business goal, users, existing systems and the decisions the project must support.

    OUTPUT

    Agreed requirements and initial scope

  2. Design the architecture

    Compare architecture and provider options, review dependencies and assign customer, service and provider responsibilities.

    OUTPUT

    Architecture, responsibility matrix and delivery plan

  3. Implement and validate

    Implement the contracted scope and evaluate it with agreed business, technical and acceptance criteria.

    OUTPUT

    Project deliverables and acceptance results

  4. Deploy, operate and hand over

    Prepare deployment, documentation and operating procedures. Provide ongoing operations only within the agreed contract scope, with a defined handover and escalation plan.

    OUTPUT

    Deployment, operations and handover plan

Explore other service areas

SaaS Development & Integration

Develop business applications and connect them to the systems you use.

Based on existing application development and system integration capabilities. Each application is scoped as a project; no proprietary SaaS product catalog is offered here.

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Cloud Procurement & Subscription Support

Turn cloud requirements into a clear provider and subscription decision.

Procurement and subscription support is being developed. Any purchasing arrangement or provider authorization must be confirmed for the specific engagement.

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AI Infrastructure & GPU Computing

Assess the infrastructure needed to move an AI workload toward implementation.

AI infrastructure and feasibility assessment can be scoped by project. GPU hosting is planned; hardware availability, deployment location and delivery timing require separate confirmation.

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LET’S CONNECT

Discuss this service in the context of your project.

Discuss your systems, desired outcomes and delivery constraints. We will assess the scope and agree a practical next step.

Project inquiry

For enterprise software, cloud services or AI infrastructure assessment.

Discuss your requirements

Supplier collaboration

For cloud providers, infrastructure suppliers and technology delivery partners.

Discuss supplier collaboration